Comments on: Furniture Cluster#uck http://theredneckmommy.com/2008/02/29/furniture-clusteruck/ Wed, 17 Mar 2010 18:23:27 -0700 http://wordpress.org/?v=2.9.2 hourly 1 By: foolery http://theredneckmommy.com/2008/02/29/furniture-clusteruck/comment-page-2/#comment-10159 foolery Fri, 07 Mar 2008 21:41:00 +0000 http://theredneckmommy.com/2008/02/29/furniture-clusteruck/#comment-10159 I didn't read all 90 comments, so this may have been said 30 times. But as a former retail store owner (ten years) I find this totally unacceptable on the part of the store. That said, as a store owner I would like to be given a chance to make it right. Start with a pleasant phone call. If you don't get satisfaction -- AT LEAST an apology, but surely your delivery fee back, if any, and I think a gift certificate would be a nice gesture -- unleash the big guns on 'em. A letter to corporate headquarters, whatever. Let THEM be the ones to wear the knee pads for a change. I didn’t read all 90 comments, so this may have been said 30 times. But as a former retail store owner (ten years) I find this totally unacceptable on the part of the store. That said, as a store owner I would like to be given a chance to make it right. Start with a pleasant phone call. If you don’t get satisfaction — AT LEAST an apology, but surely your delivery fee back, if any, and I think a gift certificate would be a nice gesture — unleash the big guns on ‘em. A letter to corporate headquarters, whatever.

Let THEM be the ones to wear the knee pads for a change.

]]> By: justmylife http://theredneckmommy.com/2008/02/29/furniture-clusteruck/comment-page-2/#comment-10144 justmylife Fri, 07 Mar 2008 04:21:25 +0000 http://theredneckmommy.com/2008/02/29/furniture-clusteruck/#comment-10144 I say complain and complain loudly! And do it at the busiest time of day. No one delivers that late at night. I had a salesman call me at 10 pm, wanting to come to the house and deliver some coupon book or something and I told him not only would my husband greet him at the door with a gun, the cops would be right behind him. I never saw him and he never called again. I say complain and complain loudly! And do it at the busiest time of day. No one delivers that late at night. I had a salesman call me at 10 pm, wanting to come to the house and deliver some coupon book or something and I told him not only would my husband greet him at the door with a gun, the cops would be right behind him. I never saw him and he never called again.

]]> By: Arkie Mama http://theredneckmommy.com/2008/02/29/furniture-clusteruck/comment-page-2/#comment-10101 Arkie Mama Tue, 04 Mar 2008 20:59:40 +0000 http://theredneckmommy.com/2008/02/29/furniture-clusteruck/#comment-10101 Midnight? Call. Complain. Unacceptable. And freaking scary. I had movers show up once at 10 p.m. This happened during my single-girl days and I remember being pretty unnerved by it. Midnight? Call. Complain. Unacceptable.

And freaking scary.

I had movers show up once at 10 p.m. This happened during my single-girl days and I remember being pretty unnerved by it.

]]> By: Cathy http://theredneckmommy.com/2008/02/29/furniture-clusteruck/comment-page-2/#comment-10098 Cathy Tue, 04 Mar 2008 19:09:11 +0000 http://theredneckmommy.com/2008/02/29/furniture-clusteruck/#comment-10098 If you don't get results when you complain, file a Better Business Bureau complaint against them. You can file online - google the BBB. It is unacceptable to have that late of a delivery - esp. after not making delivery on the promised day. They need to make you some kind of credit. If you complain to the BBB, it generally goes to someone higher up in the company who immediately takes care of the problem. The customer service / store personnel generally aren't empowered to take care of real problems. If you don’t get results when you complain, file a Better Business Bureau complaint against them. You can file online – google the BBB. It is unacceptable to have that late of a delivery – esp. after not making delivery on the promised day. They need to make you some kind of credit.

If you complain to the BBB, it generally goes to someone higher up in the company who immediately takes care of the problem. The customer service / store personnel generally aren’t empowered to take care of real problems.

]]> By: Therese http://theredneckmommy.com/2008/02/29/furniture-clusteruck/comment-page-2/#comment-10054 Therese Mon, 03 Mar 2008 17:42:27 +0000 http://theredneckmommy.com/2008/02/29/furniture-clusteruck/#comment-10054 Too bad you don't have the manager's home number, so you can call him at MIDNIGHT and ask if he would like some kind of delivery right now! Too bad you don’t have the manager’s home number, so you can call him at MIDNIGHT and ask if he would like some kind of delivery right now!

]]>